Whether you want to optimize your current Service Desk, Outsource the entire function, or utilize a hybrid approach, OmniLink has a solution to fit your budget and organizational requirements. We have past performance in providing Service Desk Solutions to Government, Commercial and Healthcare organizations.
We can recruit highly talented and experienced Service Desk Analysts for your Service Desk. We utilize a stringent recruiting process that certifies and validates Service Desk professionals to ensure you get highly communicative, qualified and customer-oriented professionals to represent your organization.
Should you choose to outsource your Service Desk to OmniLink, we will provide you with a financially guaranteed service level agreement that will ensure you get cost effective, consistent and customer focused support to improve customer satisfaction levels. We break down support into 3 Tiers:
Tier 1 Support: Basic software application and hardware support to callers.
Tier 2 Support: Complex support and subject matter expertise on software applications and hardware; usually an escalation from Tier 1.
Tier 3 Support: Support on complex hardware and network operating system software; usually involves certified systems engineers.